DarkSea
Support

Helpdesk & IT Ticketing Software

Bring support requests, conversations, work tracking and reporting together in one streamlined platform.

Designed for businesses that want greater visibility and control over their IT support operations.

Coming Soon | Self-hosted deployment first, with managed hosting planned.

Designed for Your Support Team

Keep your support operation organised without unnecessary complexity.

Support Ticket Management: Track, prioritise, assign and resolve support requests.
Conversations & Attachments: Keep ticket conversations and supporting files together.
Work Tracking: Record work carried out against support tickets.
Approvals & Permissions: Control access by role and manage approval requirements, subject to licence and settings.
Management Reporting: Review support activity, ticket status and recorded work.

A customer support portal gives customers access to their support tickets and conversations, according to their role.

Run the same core product on your own server or a suitable VPS. Maintain control over your infrastructure and data.

Supported environments and installation requirements will be confirmed before release.

Prefer not to manage your own server? DarkSea-managed hosting is planned as a separate deployment option for the same core product.

Follow the DarkSea Logbook for development updates, or contact us to discuss your organisation's support requirements.